Quality Care - everyone, everytime
 

Translation Service

The Trust supports patients who require translation or interpreting services by making foreign language and sign language interpreters available for both inpatients, day patients and outpatients on request.

For foreign language translation requirements, the Trust has a contract with “Language Line”.  This is an “over the telephone service”.  Using this type of service means that we can ensure patients can access almost every language to help them.  It would be impossible to provide “face to face” clinically trained translators for every dialect/language across the world but by using the “Language Line” we can offer foreign language translation in over 100 languages. 

For sign language interpreting, the Trust will always endeavour to provide British Sign Language (BSL) interpreters for hospital appointments or admissions.  We are sometimes notified of a patient's need for  a BSL Interpreter by the referring GP, or sometimes we respond to requests direct from our patients.  If you have received a hospital appointment and you require a BSL interpreter to be arranged for you, then please contact the department you are booked for and ask our staff to make the necessary arrangements for you.

If you have a regular interpreter you know well or who has supported you in the past, then please give us the details.

If for any reason we are unable to support your request (perhaps because an interpreter is not available at that time) then we will endeavour to contact you or your relatives/carers to rearrange the appointment if this is your preference.

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