Quality Care - everyone, everytime
Awards 05-04-17
More staff recognised for outstanding efforts
21 April 2017

Isle of Wight NHS Trust has recognised a group of individuals who have made a significant contribution to healthcare on the Island.   This includes Dr John Pike who has been recognised as the Trust’s employee of the month for March 2017 and was a key individual in the Trust’s award winning programme to treat Sepsis in the community.

Commenting, Acting Chief Executive Officer and Executive Medical Director Dr Mark Pugh, said: “I know the extraordinary lengths our staff go to delivering caring services to Islanders. Each month we take the opportunity to recognise individuals who have gone the extra mile or set a great example for colleagues. Particular congratulations to Dr John Pike who was nominated by a patient as ‘Employee of the Month’ for March 2017. Week in week out our staff strive to do their very best for patients and it is important that we take the time to appreciate those who are outstanding at what they do for us all.”

You can nominate a Trust employee for an award via the Trust’s website at http://www.iow.nhs.uk/getting-involved/help-us-improve/feedback-form/feedback-form.htm or visit https://www.iwantgreatcare.org/trusts/isle-of-wight-nhs-trust.   The average rating for Isle of Wight NHS Trust from over 5,600 reviews on the iWantGreatCare website is five out of five. We are constantly trying to improve our services and encourage service users and carers tell us how we are doing.

The nominees recognised at the 5th April 2017 Trust Board meeting are listed below.   Photographs are available on request. The majority of services provided by Isle of Wight NHS Trust are commissioned and funded by Isle of Wight Clinical Commissioning Group (CCG), NHS England and Isle of Wight Council.

Employee Role Models

Karen Grist, Senior Health Care Assistant, Luccombe Ward

Nominated by Kristian Warner, Deputy Charge Nurse and Supported by Annie Hunter, Head of Nursing & Quality, Surgery, Women’s and Children’s Health Clinical Business Unit (CBU).

The citation reads:

Karen has been employed by the trust for 25 years and been working on Luccombe Ward for 20 years. I have had the privilege of working alongside Karen for a number of years now. Karen is such a hard working healthcare assistant. She’s always working with a smile on her face no matter how busy the ward is. She has a very calm voice and is very well liked by all patients and all the multi disciplinary team (MDT). She is never off sick and I remember on one occasion a few years back I had to send her home as she’d come into work poorly as didn’t want to let the side down!  I cannot think of a more likeable, hard working health care assistant to be nominated.

Lucy Croad, Radiology Department Assistant

Nominated by Deborah Beare, Service Lead for Ultrasound and supported by Diane Adams, Head of Operations, Clinical Support, Cancer & Diagnostic Services Clinical Business Unit (CBU).

The citation reads:

Lucy began working in the department as a Band 2 clerical support officer and later in the role of department receptionist. As receptionist in a busy front line department Lucy was always welcoming, calm and polite and was able to reassure and support anxious clients. Her excellent customer centered skills led to her being transferred to the Radiology Department Assistant (RDA) role in 2012 where she has become a key member of the team, extending her knowledge into this clinical based role. Lucy is now studying in her own time to update qualifications to gain GCSEs this summer with a longer term plan to undertake a Nursing qualification.   Lucy should be recognised as a role model as she always displays a positive attitude and can be relied upon to work hard and complete tasks. She is always prepared to adapt and will actively look for new ways of working to improve workflow and quality.

Dan Fisk, Support Worker, Woodlands

Nominated by Rebecca Keenan, Staff Nurse, Intensive Care Unit and supported by John Doherty, Clinical Director, Mental Health & Learning Disability Clinical Business Unit (CBU).

The citation reads:

Dan was working in Shackleton Ward at the time of this incident and has since moved to Woodlands.

We had a patient on the intensive care unit that had no relatives or next of kin.

Due to be discharged he only had the clothes he came into hospital in which were soiled.

Dan went the extra mile to not only wash and dry the clothes for our patient but also hand deliver them back to the unit with such a pleasant manner.

Employee of the Month for March 2017

Dr John Pike, Speciality Doctor in Accident & Emergency

Nomination by Patient [edited]:

I have been in and out of hospital over the last couple of months ending with major surgery for bowel cancer along with a wait for an operation on my lung cancer.  It was a new year sale, get one get another free.

I want to bring to someone’s attention that good things happen in hospital to counter all the negative press you get.

It started late at night, as it always has, with severe stomach pain and vomiting. The story unfolds thus..

We were backed up at A&E so we chatted at the entrance until a stall was free.

Here we go as we got the regal wave to enter a booth.

What’s your name?’

A senior house officer appeared called Doctor John Pike.

‘What’s the problem?’

Told the story……

…… Whilst we waited for a room at the inn (a bit late for Christmas) Dr John Pike and I chatted away and I asked him where the best coffee on the island was. He said ‘Down the corridor opposite the eye clinic’.

Bloody hell spot on. I said it’s only a pound and the best I have tasted and I always get a 44 strong and he said he went there every day about 16.55 and got a 25 with sugar.

With that he went away. Five minutes later he appeared with a cup of 44 Mocha strong coffee for me. This was one of the most generous on the spot events I have come across and to me truly represents what I consider the best of the NHS and bedside manner. What an absolute star. He then spoilt it all by shoving a tube up my nose.

All I could do was wait until my wife arrived, got her to get a thank you card and put five one pound coins taped to it and beside each one I wrote the day of the week. I cannot tell you how that gesture lifted my spirits. It didn’t seem enough but at the time someone was keen to start pulling me apart.

I hope you know where to direct this as he certainly needs recognition for taking the strain out of admittance to the unknown.


Employment background

John is an incredible NHS success story. He joined the 'firm' as an ambulance 'tech' and decided he had more to offer. He went through mature graduate training to become a doctor, doing that whilst still doing his day job in South Central Ambulance Service. Qualified as an MD.  Became a junior doctor, and instantly began making positive waves.  He introduced the ‘PrePIP’ project delivering high dose antibiotics to patients at risk of Sepsis in the community as little more than a very junior doc.  It worked and received international acclaim. John continues to progress, and recently nailed his entrance exam for Consultant training at the first time of asking.

His potential ceiling is huge, we are lucky to have him. We are lucky that he wishes to remain here on the Island. He is a rare talent and his experience, background and humility are unusual bedfellows for someone so lauded. Most of all he is a genuinely nice person and a good friend. He deserves this award in triplicate.

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