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Current waiting times (average) Emergency Dept. (A&E): 36 minutes Emergency Dept. (children): 35 minutes Learn more about our waiting times

Facilities & Shops

Refreshments & shop

In the main reception area of St Mary's there is a Costa Cafe and a small shop but with a great stock, run by the Friends of St Mary's.

Bedside phone, TV & radio

At most hospital beds there is a personal TV, radio and Phone for patients to use.

Each bedside TV has over 20 channels to choose from with radio (including hospital radio), and a personal phone which patients can use to make outgoing calls to friends and family. On most TVs there is internet, a film service and hospital surveys. You may also find hospital information on there too.

Find out more here.

Post and Personal Mail

A Royal Mail post box is available in the main reception of the hospital.  The healthcare staff can make sure your letters are posted and there is a daily collection.  If you find it difficult to write your own letters, please ask a member of the healthcare team to help you.

We will see that your personal mail reaches you promptly.  It would be helpful if all mail is addressed to you using your first name and surname, plus the name of your ward.

Money and valuables

Bedside lockers are provided for your personal belongings. They are not suitable for valuables however, we suggest that you bring a small amount of money for daily papers and other supplies.

Any valuables that you cannot avoid bringing with you should be placed in the hospital safe. The hospital cannot be held responsible for the loss of valuables that are not handed in for safe-keeping.

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