This page is a printable version of: https://www.iow.nhs.uk/Patients-and-Visitors/getting-here/patient-transport/non-emergency-transport.htm
Date: 21 September 2023
The Patient Transport Service provides transport 7 days a week for service users in cases of medical need for outpatient appointments, admissions, discharge and transfer.
The Patient Transport Service is not provided for social means and is only made available to those who meet strict eligibility criteria based on Department of Health Guidance.
If the Patient Transport Service is required and identified by your GP for your first hospital clinic appointment your GP will authorise and book your transport. Further requests for transport must be identified and authorised by the Consultant or Allied Health Care Professional who is treating you.
Other transport options exist for non-entitled service users. These include: social transport, taxi, public transport, self help (own vehicle or driven by friends or family). You can find out more about these in our Getting Here section.
Bookings for the Patient Transport Service are made by either the GP Practice or hospital staff. You can check your booking by calling 01983 822099 ext 3504.
Department of Health Guidance
The Department of Health describes Patient Transport Services as the non-urgent transportation of service users who have a medical need, to and from a health service provider and between health service providers. This covers a range of vehicles and levels of care:
The following Service Users are eligible for PTS:
A call will be made in advance (24hrs) where collecting Service Users from home to ensure they are ready to be collected. The Service Users being discharged from St Mary’s Hospital will be taken to the Discharge Area for collection.
Assistance dogs (including guide and hearing dogs) are permitted on the Service, providing this is specified in the booking.