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Current waiting times (average) Emergency Dept. (A&E): 18 minutes Emergency Dept. (children): 23 minutes Learn more about our waiting times

Quality and Safety

Quality and Safety within the Trust is managed by the Quality & Clinical Standards Directorate.

To ensure that our patients receive the highest quality of NHS care possible we have systems and processes for monitoring and improving services, including:

  • consultation and patient involvement
  • clinical risk management
  • clinical audit
  • research and effectiveness
  • staffing and staff management
  • education, training and continuing personal and professional development
  • the use of information about the patients' experience, outcomes and processes

Our aim is to ensure:

  • a continuous improvement of patient services and care
  • a patient-centred approach that includes treating patients courteously, involving them in decisions about their care and keeping them informed
  • a commitment to quality, which ensures that health professionals are up to date in their practices and properly supervised where necessary
  • the prevention of clinical errors wherever possible and the commitment to learn from mistakes and share that learning with others

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