Quality Care - everyone, everytime
 

Quality and Safety

Quality and Safety within the Trust is managed by the Quality & Clinical Standards Directorate.

To ensure that our patients receive the highest quality of NHS care possible we have systems and processes for monitoring and improving services, including:

  • consultation and patient involvement
  • clinical risk management
  • clinical audit
  • research and effectiveness
  • staffing and staff management
  • education, training and continuing personal and professional development
  • the use of information about the patients' experience, outcomes and processes

Our aim is to ensure:

  • a continuous improvement of patient services and care
  • a patient-centred approach that includes treating patients courteously, involving them in decisions about their care and keeping them informed
  • a commitment to quality, which ensures that health professionals are up to date in their practices and properly supervised where necessary
  • the prevention of clinical errors wherever possible and the commitment to learn from mistakes and share that learning with others

Keep up to date with the latest Trust News

Our Performance

To see our latest performance and financial report click here.

Tell Us Your Views

Click here to find out how you can feedback to us about your experiences, along with how to raise any concerns, complaints or questions.