Quality and Safety

Quality and Safety within the Trust is managed by the Quality & Clinical Standards Directorate.

To ensure that our patients receive the highest quality of NHS care possible we have systems and processes for monitoring and improving services, including:

• consultation and patient involvement
• clinical risk management
• clinical audit
• research and effectiveness
• staffing and staff management
• education, training and continuing personal and professional development
• the use of information about the patients' experience, outcomes and processes

Our aim is to ensure:

• a continuous improvement of patient services and care
• a patient-centred approach that includes treating patients courteously, involving them in decisions about their care and keeping them informed
• a commitment to quality, which ensures that health professionals are up to date in their practices and properly supervised where necessary
• the prevention of clinical errors wherever possible and the commitment to learn from mistakes and share that learning with others