This page is a printable version of: https://www.iow.nhs.uk/Patients-and-Visitors/patient-safety/providing-quality-services/quality-and-safety.htm
Date: 06 October 2022

Current waiting times (average) Emergency Dept. (A&E): 58 minutes Emergency Dept. (children): 63 minutes Learn more about our waiting times

About Us

Quality and Safety

Quality and Safety within the Trust is managed by the Quality & Clinical Standards Directorate.

To ensure that our patients receive the highest quality of NHS care possible we have systems and processes for monitoring and improving services, including:

consultation and patient involvement
clinical risk management
clinical audit
research and effectiveness
staffing and staff management
education, training and continuing personal and professional development
the use of information about the patients' experience, outcomes and processes

Our aim is to ensure:

a continuous improvement of patient services and care
a patient-centred approach that includes treating patients courteously, involving them in decisions about their care and keeping them informed
a commitment to quality, which ensures that health professionals are up to date in their practices and properly supervised where necessary
the prevention of clinical errors wherever possible and the commitment to learn from mistakes and share that learning with others