Ambulance Service Quality Strategy

The Isle of Wight Ambulance Service is part of the only integrated acute, community, mental health and ambulance NHS Trust in the country. The Ambulance Service serves a population of 140,000 island residents plus visitors and received around 30,000 calls to 999 and 86,000 calls to 111 a year resulting in 24,000 ambulances being dispatched.

The Ambulance Service encompasses the Emergency Operations Centre (111 & 999); Front Line Operations; Emergency Planning, Response and Resilience; Patient Transport Services and Ambulance Commercial Training and Community First Responders.

The 111 service was inspected by the CQC separately to the rest of the ambulance service. 111 received a good overall, with the remainder of the Ambulance service achieving ‘requires improvement’ with a ‘good’ for safe, caring and responsive. The Patient Transport service received an ‘outstanding’ for caring.

The CQC results indicate that the service is safe and caring and has made significant improvements over the last two years. There is always more scope for improvement and enhancing the care that our patients receive.

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