Skip to content
Current waiting times (average) Emergency Dept. (A&E): 82 minutes Emergency Dept. (children): 7 minutes Learn more about our waiting times
 

Requesting Information

As the data controller, our Trust has a legal requirement to support information requests for various legal statutory and regulatory requirements.

This page details the 4 key legislative acts for accessing this information below.

Freedom of information

The Freedom of Information Act 2000 provides everyone with the right to obtain information held by the Isle of Wight NHS Trust, subject to certain exemptions. Under the Act, we are required to maintain a publication scheme listing all of the information which we routinely publish, and to respond to requests for information in a timely manner.

Environmental Information Regulations

The Environmental Information Regulations 2004 provides the right to obtain information which we hold about the environment.

Further information on the Freedom of Information Act and the Environmental Act including guidance on requests can be found by visiting the Information Commissioners Office website.

Frequently asked questions

Who can make a request?
Under the Freedom of Information Act, any individual can make a request to a public authority for information. An applicant is entitled to be informed in writing as to whether the information is held and to have the information communicated to them, subject to a number of exemptions.

What information can I request?
You can request any information that we might hold - including e-mails, minutes of meetings, research or reports, subject to certain exemptions. However, before making a request, you should check to make sure the information you need isn't already published on our website.

How can I make a request?

You can make the request online by using our secure Request for Information Portal.

By using the portal you can log a request, view outstanding requests, access files, and answer any questions relating to your request.

  • Click 'Get started online', then follow the instructions to setup your account, or log in if you have an existing account.

When making your request, please ensure the correct form is selected, this will help the team process your request effectively.

If you need help, refer to the Request for Information Portal guide.

Alternatively, you can email: iownt.freedomofinformation@nhs.net 

Will I always get the information I want?

Not always. In some circumstances it may be that the information you have requested is exempt from disclosure. If we decide to refuse your request, we will provide you with an explanation. We will also explain how you may appeal against our decision. Personal data held by us about other people is not likely to be available under the Freedom of Information legislation, unless we are satisfied that releasing that information would not contravene our obligations under the UK General Data Protection Regulations and the Data Protection Act 2018.

For a list of exemptions, visit the Information Commissioners Office website.

Is there a cost limit for each request?
In most cases the information will be provided free of charge. 
However, we may refuse a request if we estimate that it will cost us in excess of the “appropriate limit” to fulfil. The Freedom of Information Act defines this limit for NHS organisations as 18 hours, or £450.

Provided your request does not exceed that limit, the only charges we may pass to you are those we incur for the physical provision of information - such as photocopying, and postage and packaging. These are known as 'disbursements'. If we decide to charge you for disbursements, we will let you know within 20 working days of receipt of your request. If we do not receive payment within three months of the notice, we shall no longer be obliged to comply with the request.

Can I choose how to receive the information?
You can state whether you have preference as to how we should communicate the information to you. You can specify whether you want a hard copy, a response electronically via the portal, or via email.

We are required to support such requests so far as is reasonably practicable - and will explain why if we are unable to comply.

How quickly will I receive a response?
We will inform you whether or not we hold the information you have requested and, if we do, will communicate it to you within 20 working days of receipt of the valid request.

In some circumstances, a request for information may be refused. If this is the case, we will write to you explaining the basis for refusal. This will normally be communicated to you within the same 20 working day time period. Sometimes we need to carry out an extra internal process called a “Public Interest Test”. This is necessary when we think certain exemptions may apply. When this occurs, it will take longer to respond to you. We will do our best to keep you informed if it will take longer than usual to respond.

Does the Freedom of Information Act apply to my personal data and can I request a copy of my own health record?

The Freedom of Information Act gives people the right to request information held by public authorities. If you want to access or request personal data held by us about you, including your own health record, please refer to the Data Protection Act 2018 below.

For any further information about FOIs, visit the Information Commissioners Office website.

Data Protection Act 2018

If you'd like to make a request for personal information for a living individual can be made as a Subject Access Request under UK General Data Protection Regulations and the Data Protection Act 2018Please make the request online by using our secure Request for Information Portal.

Access to Health Records Act 1990

If you'd like to make a request for information relating to a deceased individual, this can be made under the Access to Health Records Act 1990. Please make the request online by using our secure Request for Information Portal.

If you would like further information on any data that we process about you, please refer to our Privacy Notice, or make the request online by using our secure Request for Information Portal.

Other useful pages

Keep up to date with the latest news

Read the latest news from across all our services.

Subscribe to Trust Matters, our regular newsletter.

Tell Us Your Views

Please feedback to us about your experiences, along with how to raise any concerns, complaints or questions.