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How we're improving quality

Our Quality Improvement Journey

In line with our organisational values, we will put quality first. This means that we will apply the best approaches in health and social care for quality, always being patient and service user focused and responsive.

Following the Care Quality Commission inspection in November 2016 and the publication of the inspection report in April 2017 the Trust is undergoing a period of significant change.  The Trust has a Quality Improvement Plan which sets out the programme to improve services.  The Quality Improvement Plan is part of a more wide ranging Integrated Improvement Framework which is being monitored on a monthly basis by our regulators and commissioners.

A 'high reliability' culture

To help us to deliver our Quality Improvement Framework, we need to ensure that we develop a “high reliability culture”. This means that we will have systems in place that make us exceptionally consistent in accomplishing our goals and avoiding potentially catastrophic errors. This will enable us to minimise risk and continuously review and improve quality.

To make this happen we will:

✓ Insist on visible leadership

✓ Simplify the way we collect data to evidence the effectiveness of the services we deliver

✓ Defer to expertise — our staff are our experts!

✓ Hold people to account and reward or address bad behaviours

✓ Develop our staff with widespread engagement through Listening Into Action, ensure they are adequately trained and share any learning

✓ Actively promote team working


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