This page is a printable version of: https://www.iow.nhs.uk/contact-us/feedback/tell-us-about-your-experience.htm
Date: 02 August 2021
NHS Isle of Wight aim to offer you the best services available but sometimes these may not meet the standards that you expect. We are continually looking at ways to improve our services and make the most effective use of resources.
Help us to help you
We welcome feedback from service users and their relatives, whether these are compliments, complaints, concerns or suggestions. Suggestions, concerns or formal complaints can help us solve problems, learn lessons and lead to service improvements.
If something is wrong or you are unhappy with the care or treatment that you or your relative or friend has received, please tell us as soon as possible so that problems can be sorted out quickly. We will look into the matter, offer support and advice, and make sure that your voice is heard.
If possible, please speak to the person in charge of the ward, clinic or service in the first instance, as they are often in the best position to help and may be able to satisfactorily resolve the situation for you.
If you are unhappy with the outcome, or would prefer to speak to somebody separate from the department, please contact the Quality Team and ask to speak to a Patient Experience Officer who will do all they can to help you.
The Patient Experience Officers (PEO’s) are also there to help with any query that you have concerning your journey with the NHS. For example, if you are unsure of how to access a service or have difficulties in contacting a department, then contact us and we will be able to help.
We also welcome your comments when you would like to tell us about a good experience or a member of staff who supported you particularly well throughout your care.
Feedback via Care Opinion
Care Opinion provides a confidential service that is independent of IOW NHS Trust and the NHS. Please click here to find out more and tell us about your patient experience.
The Quality Team can be contacted by:
Telephone: 01983 534850
or in writing to:
Patient Experience team
IOW NHS Trust
St Mary's Hospital
Isle of Wight
The Patient Experience team is available 9:00am - 5:00pm Monday - Friday and we do have a 24 hour answerphone service, should you wish to leave a message out of hours. We will endeavour to answer all calls within two working days.