This page is a printable version of: https://www.iow.nhs.uk/contact-us/feedback/tell-us-about-your-experience.htm
Date: 09 February 2023
NHS Isle of Wight aim to offer you the best services available but sometimes these may not meet the standards that you expect. We are continually looking at ways to improve our services and make the most effective use of resources.
Help us to help you
We welcome feedback from users of our services,their relatives and carers, whether these are compliments, complaints, concerns or suggestions. Suggestions or complaints can help us solve problems, learn lessons and lead to service improvements.
If something is wrong or you are unhappy with the care or treatment that you or your relative or friend has received, please tell us as soon as possible so that problems can be sorted out quickly. We will look into the matter, offer support and advice, and make sure that your voice is heard.
If possible, please speak to the person in charge of the ward, clinic or service in the first instance, as they are often in the best position to help and may be able to satisfactorily resolve the situation for you.
If you are unhappy with the outcome, or would prefer to speak to somebody separate from the department, please contact the Patient Experience Team and who will do all they can to help you.
The Patient Experience Team are here to help with any query that you have concerning your journey with the NHS. For example, if you are unsure of how to access a service or have difficulties in contacting a department, then contact us and we will be able to help. We can also support you with how to make a complaint.
We welcome your comments when you would like to tell us about a good experience or a member of staff who supported you particularly well throughout your care.
Feedback via Care Opinion
Care Opinion provides a confidential service that is independent of IOW NHS Trust and the NHS. Please click here to find out more and tell us about your patient experience.
Friends and Family Test
The Friends and Family Test survey should be offered to you throughout your journey through the Isle of Wight NHS Trust, and this feedback is shared monthly with the wards / services to ensure that lessons are learnt from valuable feedback. Please ask a member of staff who will be happy to support you in providing feedback. Alternatively if you wish to do this on line, you can do this via the links here.
Our Trust Board always starts with a Patient Story, as do a number of our other committees. If you or a relative would like to share your story about your experience of care, please contact the patient experience team, who will discuss the process with you. The stories are currently being recorded to be presented at the Trust Board Meeting, although we hope to move to face to face as soon as the current restrictions with COVID allow. We aim to keep the stories to between 5 - 8 minutes in length to allow for discussion afterwards. If you wish to participate in this important patient experience feedback work, we would love to hear from you.
The Patient Experience Team can be contacted by:
Telephone: 01983 534420
or in writing to:
Patient Experience team
IOW NHS Trust
St Mary's Hospital
Isle of Wight
The Patient Experience Team is available 9:30am - 4.00pm Monday - Friday and we do have a 24 hour answerphone service, should you wish to leave a message out of hours. We will endeavour to answer all calls within two working days.