This page is a printable version of: https://www.iow.nhs.uk/contact-us/useful-numbers-and-addresses/invoice-queries.htm
Date: 22 September 2021
Payment and invoice queries are no longer dealt with on the Island.
Companies or suppliers with payment and invoice queries should contact:
Supplier email/contact form: NHS SBS - F&A Contact Form
Telephone: 0303 123 1177
As a valued supplier to the Isle of Wight NHS Trust, there are exciting new changes to our Purchase‐to‐Pay (P2P) process. Our processing partner, NHS Shared Business Services (SBS), has partnered with a company called Tradeshift to deliver an eInvoicing solution which will improve efficiency and invoice processing times.
For you as our supplier, this will mean:
Any invoices or credit notes previously sent by post to R1F PAYABLES F245 at the NHS SBS Wakefield address are now encouraged to be submitted electronically via the Tradeshift eInvoicing solution.
Not only will invoices be processed faster but you will also experience additional benefits:
The Tradeshift platform offers a wide range of sending methods suitable for suppliers of all sizes. Once you create your Tradeshift account and request connections to the organisations you have invoiced via paper in the past, you need to decide which sending method is best for your company:
Please note for account payables queries please continue to contact: 0303 123 1177 or email: SBS-W.Payables@nhs.net
It is important to note this is the way we will conduct business with all of our suppliers. We would like to continue our relationship with your company, but we need your cooperation and willingness to accept this new transformation.
The Isle of Wight NHS Trust realises this initiative represents a major change for our suppliers. We value our relationship with your organisation and trust that you will do everything possible to make this initiative a success. We are confident that this initiative represents a win/win for both our organisations. Thank you in advance for your support.
If Tradeshift is not used then all Invoices and Credit Notes should be sent to the address below.
Isle of Wight NHS Trust
R1F PAYABLES F245
As the processing of all Invoices/Credit Notes is now centralised it is essential that the relevant Purchase Order Number is included on your invoice. This will be provided to you when the order is placed. If a Purchase Order is not received you must include on your invoice the:-
Trust Contact Name - this is the person who actually requested the Goods/Service.
Department - this must be reflected elsewhere in the body of the invoice.
If there is no Purchase order number or contact name/department the invoice may not be able to be processed in which case it will be returned to you unpaid.