This page is a printable version of: https://www.iow.nhs.uk/getting-involved/donations-and-fundraising/make-a-complaint.htm
Date: 19 September 2021
We are committed to maintaining high standards of fundraising.
If you have concerns about fundraising on behalf of our Charitable Fund, please get in touch so that we can investigate. There are a number of ways you can contact us.
Write to us:
Isle of Wight NHS Trust Charitable Funds
St. Mary's Hospital
Isle of Wight
Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you quickly.
We commit to respond with the outcome of our investigations in writing within 28 days of receiving your complaint.
We will securely keep a record of your complaint and how it was investigated for 24 months, unless you request your information be destroyed. The details of your complaint may be shared with the Fundraising Regulator.
Who else can help?
If you are unhappy with the outcome of our investigation of your complaint relating to our fundraising practice, you can contact the Fundraising Regulator to investigate the complaint.
You must contact them within two months of receiving a response from us. There are a number of ways you can contact the Fundraising Regulator:
Call: 0300 999 3407
Complete their online complaints form: www.fundraisingregulator.org.uk/complaints/make-complaint
Write to them:
2nd floor CAN Mezzanine Building
49-51 East Road
Alternatively if your complaint is related to another area of our work and you do not feel satisfied with our response, you can contact the Charity Commission.
Write to them:
The Charity Commission
PO Box 1227
Tel: 0845 3000 218