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How to make a complaint

We are committed to maintaining high standards of fundraising.

If you have concerns about fundraising on behalf of our Charitable Fund, please get in touch so that we can investigate. There are a number of ways you can contact us.

Email: katie.parrott@nhs.net

Write to us:

Isle of Wight NHS Trust Charitable Funds
St. Mary's Hospital
Parkhurst Road
Newport
Isle of Wight
PO30 5TG

Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you quickly.

We commit to respond with the outcome of our investigations in writing within 28 days of receiving your complaint.

We will securely keep a record of your complaint and how it was investigated for 24 months, unless you request your information be destroyed. The details of your complaint may be shared with the Fundraising Regulator.

Who else can help?

If you are unhappy with the outcome of our investigation of your complaint relating to our fundraising practice, you can contact the Fundraising Regulator to investigate the complaint.

You must contact them within two months of receiving a response from us. There are a number of ways you can contact the Fundraising Regulator:

Email: complaints@fundraisingregulator.org.uk

Call: 0300 999 3407

Complete their online complaints form: www.fundraisingregulator.org.uk/complaints/make-complaint

Write to them:

Fundraising Regulator
2nd floor CAN Mezzanine Building
49-51 East Road
London
N1 6AH

Alternatively if your complaint is related to another area of our work and you do not feel satisfied with our response, you can contact the Charity Commission.

Write to them:

The Charity Commission
 PO Box 1227
Liverpool
L69 3UG

Tel: 0845 3000 218
Online: www.charity-commission.gov.uk

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