This page is a printable version of: https://www.iow.nhs.uk/getting-involved/help-us-improve/Patient-Experience.htm
Date: 30 March 2023

Current waiting times (average) Emergency Dept. (A&E): 16 minutes Emergency Dept. (children): 0 minutes Learn more about our waiting times

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Patient Experience

Improving Patient Experience ‘Seeing the person in the patient’

The Isle of Wight NHS Trust is committed to ensure that our services are developed and improved as a direct result of the patients’ experience, involvement and input; and that the patient is always our first priority. We know that involving patients in the decisions about their care and treatment improves the patient experience which is why the Isle of Wight NHS Trust puts the patient at the heart of everything we do.

Patient / Carer Feedback

We value your feedback, if you have been a patient in St Mary’s Hospital in the last week and have not provided feedback, please help us to improve our services by completing the Friends and Family Test.

Feedback Essential Items to Loved OnesAn essential items drop off service that is run by our staff with the support of our volunteers;Message to Loved Ones Patient Advice and Liaison Service (PALS): Incorporating Complaints, Concerns and Compliments Patient Participation Groups Translation ServicesThe Trust supports patients who require translation or interpreting services by making foreign language and sign language interpreters available for both inpatients, day patients and outpatients on request.