This page is a printable version of: https://www.iow.nhs.uk/getting-involved/help-us-improve/summary-of-closed-complaints.htm
Date: 02 June 2023
As part of Isle of Wight NHS Trust’s commitment to continually improve complaints handling and in line with the recommendations from the Robert Francis* and Clwyd-Hart reports** into complaints handling by the NHS, we are publishing anonymised complaint summaries for all the complaints that we manage.
These summaries state whether a complaint has been upheld, partially upheld or not upheld and provide a brief outline of the complaint, the findings from the investigation and the outcome.
* Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Robert Francis QC, February 2013
** A Review of the NHS Hospitals Complaints System – Putting Patients Back in the Picture, Right Honourable Ann Clwyd MP and Professor Tricia Hart, October 2013
Please click on the relevant link to view the summaries by quarter.
2022 2023 - Quarter 1 Closed Complaints - Anonymised Complaint Summary
2021 2022 Quarter 1 Closed Complaints - Anonymised Complaint Summary
2021 2022 Quarter 2 Closed Complaints - Anonymised Complaint Summary
2021 2022 Quarter 3 and 4 Closed Complaints - Anonymised Complaint Summary
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