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Outstanding Service Award for NHS 111 team member

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Outstanding Service Award for NHS 111 team member
11 May 2021

A long standing member of the Isle of Wight Ambulance Service has been presented with an Outstanding Service Award in the Change Champion category by the Association of Ambulance Chief Executives.

Lisa Houghton, who joined the Trust in 2005, is the NHS 111 Directory of Services Lead and we are delighted that Lisa have received national recognition for her dedication to patient experience and commitment to improving our service.

The awards, usually held at the National Ambulance Leadership Forum conference, recognise excellence across a wide range of ambulance services in England. The event will be taking place virtually on Thursday 18 May but due to the pandemic, awards are being presented locally throughout this week.

Victoria White, Head of IOW Ambulance Service said: “As part of the NHS 111 First implementation team, Lisa was integral to ensuring the success of the project. Her system knowledge and willingness to expand her skill set across Ambulance, Primary Care and secondary care resulted in all everyone involved having processes and pathways in place that met their needs and improved our service for our community.

“The work Lisa has undertaken has made a direct improvement to patient care. Patients are now able to be booked in with a GP, dentist or optician resulting in many accessing the care that meets their needs at the first point of contact to 111.

“Lisa is a champion for our patients and our 111 service. She is always looking for ways to improve patient experience and how our service can continue to be used as a pivotal part in transforming urgent and emergency care for our community."

Maggie Oldham, Chief Executive, who presented the award said: “We are delighted that a leading ambulance organisation has recognise Lisa’s contribution here at our Trust and how Lisa pushes the boundaries of the care we try to give our patients. The NHS 111 team are truly focussed on the needs of our patients and the community and it is wonderful that Lisa has received this recognition, while carrying out a role that is often hard to define. A huge congratulations!"

Winners of all the categories will be published at the end of the week at: www.aace.org.uk/news

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