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New Ambulance CAD system - Nov 2018
New 999 ambulance computer aided despatch system for Island
07 November 2018

Ambulance dispatching system improves service reliability and system resiliency

Isle of Wight Ambulance Service, part of Isle of Wight NHS Trust, has successfully implemented a new computer aided despatch (CAD) system.   The new system replaces CAD software which had been in use for 9 years.   Working in partnership with South Central Ambulance Service (SCAS) the new CAD system, supplied by Hexagon, went live on 9th October 2018.

Lee Haward, Service Delivery Manager for the Island’s Integrated Care Hub says: “The development and implementation of the new computer aided despatch (CAD) system has been a true team effort between our staff, South Central Ambulance Service and the supplier, Hexagon. The new system will help us to respond to 999 calls to ensure callers get the ‘right response, first time’.  It will also help us to more accurately report the national ambulance response standards.”

“Helping the IoW Ambulance Service move to a modern dispatch system has been a real privilege," said Nick Chorley, Hexagon’s Safety & Infrastructure division public safety and security industry manager for EMEA. “They’re collaborating with neighbouring South Central Ambulance Service NHS Foundation Trust (SCAS), providing better, more resilient services to the public and saving public funds through shared technology costs and operational efficiencies.”

IoW Ambulance Service’s new dispatch solution is part of shared system with SCAS, linking the IoW control room to two existing SCAS rooms accessing the system, which will improve operational control and mutual support across both services. When call demand is heavy, IoW Ambulance Service and SCAS will be able to work more closely across their neighbouring operational areas.

“The collaboration and support we have had from SCAS and Hexagon has been superb,” added Maggie Oldham, chief executive officer for IoW NHS Trust. “The professionalism of all those involved has provided the Trust Board with confidence and assurance from day one and we are very pleased to arrive at a point where we can demonstrate compliance with the new national standards for the ambulance service.”

“This type of regional cooperation is expected to increase across the U.K.,” said Mr Chorley. “To have such a smooth and rapid transition is a testament to the vision, professionalism and collaborative spirit of the Isle of Wight and SCAS teams."

More information about the response standards and the ‘Right Response, First Time’ campaign can be found at https://www.iow.nhs.uk/our-services/acute-care-services/ambulance/right-response-first-time.htm.

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