Skip to content
Current waiting times (average) Emergency Dept. (A&E): 30 minutes Emergency Dept. (children): 32 minutes Learn more about our waiting times

Outpatients on the move ahead of new Urgent Treatment Centre

Outpatients on the move ahead of new Urgent Treatment Centre
15 November 2019

The Outpatients Department in St Mary’s Hospital is on the move.

Isle of Wight NHS Trust, which runs St Mary’s Hospital in Newport, is moving the department to the north of the hospital.

The North Car Park will be the closest for people to access the new Outpatients Department.

The change is due to take place from Monday November 18 and patients will be informed of the change of location in their appointment letters.

Download this map to find out more.

New Urgent Treatment Centre

The Outpatients Department is moving to a bigger, brighter location.

The rooms it vacates will be turned into an Urgent Treatment Centre (UTC) as part of work to improve the main hospital site.

Patients will be able to access the UTC, which is due to open in November, by calling NHS 111.

The UTC will see and treat minor illnesses and injuries requiring immediate care, where patients do not need care in the emergency department.

It is not an alternative to people's local GP practice.

The Urgent Treatment Centre will be open from 8am to 10pm throughout the year.

People should call ahead and make an appointment to be seen there via NHS 111.

Call 111 before you travel

Joe Smyth, Chief Operating Officer at the Trust, said: “The introduction of a new Urgent Treatment Centre will help make sure that people are seen quickly and receive treatment in the right place.

“Making sure people with minor injuries and illnesses are seen in the Urgent Treatment Centre will create room in our Emergency Department to care for the people who are most acutely unwell.

“If you need help in a hurry please call NHS 111 before you set out for St Mary’s and if it is a genuine emergency call 999.”

Dr Cabrini Salter is the Urgent and Emergency Care Clinical Lead for NHS Isle of Wight Clinical Commissioning Group, which buys health services for the island.

Dr Salter said: “The premise of the UTC is to provide quick assessment and treatment for people of all ages presenting with urgent care needs such as minor head injuries, strains and sprains and suspected broken limbs.

“The Emergency Department currently treats people with both major and minor illnesses and injuries, and so we have developed the UTC to take the minor illnesses and injuries allowing ED to focus on the sickest patients.

“The UTC is provided by a dedicated integrated workforce from secondary and primary care. While the UTC is not designed as a walk-in service and does not replace your GP service, people will be able to book in to be seen where appropriate.

“In the first instance if people feel they have an urgent care need they should contract their GP or NHS 111 to be directed to the right the service."

Keep up to date with the latest news

Find out what is happening in our services.

Tell Us Your Views

Please feedback to us about your experiences, along with how to raise any concerns, complaints or questions.