Quality Care - everyone, everytime
 

Hospital Care

Acute care is for patients that need specialist support and treatment which cannot be provided in the community during an acute stage of their illness.  This can be after an accident, during the most unstable phase of an illness or following surgery. 

The Acute Clinical Directorate broadly covers inpatient activity, diagnostic and pharmaceutical services and emergency or potentially life threatening care management.  We work with our community colleagues to provide excellent integration between hospital and home to ensure there is a seamless pathway of care for our patients.

The Directorate looks after patients from across multiple areas. Within the Directorate we have:                

We are proud to offer high quality care for our patients, 24 hours a day, and have recently invested circa £5m to improve our facilities for patients.  We have a new helipad as part of our Trauma Unit status, completely refurbished our Emergency Department and Pathology and also invested heavily in a Communications Centre where all our 999 and NHS111 calls are taken.  We are fortunate to have services based within the Communications Centre that enable us to divert the calls to the most appropriate place immediately, which prevents patients needing to make several phone calls to receive appropriate care.

We are committed to providing continued training and development for our staff and are actively developing multi-disciplinary working.  We regularly seek feedback from our patients and are keen to understand their perspective in how care and conditions can be improved. 

Improving the quality of care for patients is one of the main focuses of both the directorate’s clinical strategy and the strategic objectives of the organisation.

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