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Current waiting times (average) Emergency Dept. (A&E): 23 minutes Emergency Dept. (children): 30 minutes Learn more about our waiting times

Intensive Care Unit

We are a six-bedded adult general Intensive Care Unit caring for patients who have or are at risk of developing a critical illness/condition. Our aim is to provide a high standard of care, support and information for patients and their families. We are staffed 24 hours a day by a dedicated multi-professional team.



We operate an open visiting policy, enabling visitors to visit 24 hours a day. For the safety of the patient, the number of visitors who are allowed around a bedside is 2 per patient at any one time. There may be times when visitors are asked to leave for the privacy of patients during emergencies and routine procedures or ward rounds.

Parents of very young children should discuss with the nurse in charge prior to entry to the unit due to potential exposure of infections. Parents are advised to be aware of their children entering an environment that may be distressing and to use their own discretion. At times, some patients are nursed in isolation rooms depending on their illness and so visitors are advised to speak to the named nurse or the nurse in charge as to which protective measures they need to use e.g. wearing mask, apron and gloves.


Contacting Us

Telephone: 01983 534752 / 534753

Family members and friends are encouraged to phone the unit whenever they feel the need to. However, we are unable to give out medical information over the phone to everybody. It can be useful if one member of the family phones for an update and then informs others concerned.


How to Find Us

From 3 May 2018 the Intensive Care Unit (ICU) is temporarily moving from Level B up to the Coronary Care Unit (CCU) in the North Hospital whilst improvements are made to the accommodation on Level B. The improvement works are due to take approximately 3 weeks.

The Intensive Care Unit will continue to operate an open visiting policy, enabling visitors to visit 24 hours a day. When visiting the unit, please use the intercom at the entrance to the Coronary Care Unit to let us know of your arrival.


Our philosophy of care 

'To provide the highest level of holistic evidence based care by competent multi-professional staff to all patients, their families and carers. We aim to restore health whenever possible and where not, to minimise distress and suffering to patients, their families and carers. We will take into account people’s cultures and will always be respectful of their ethnical and religious beliefs.'

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