Skip to content
Current waiting times (average) Emergency Dept. (A&E): 75 minutes Emergency Dept. (children): 62 minutes Learn more about our waiting times

Primary Care Mental Health Team

The Primary Care Mental Health Team (Improving Access to Psychological Therapies or IAPT) are a team of trained mental health psychological wellbeing practitioners and therapists offering a wide range of treatments and interventions to help those experiencing common mental health problems.

The service is based in GP surgeries across the Isle of Wight and in other community venues such as the John Cheverton Centre, our main office in Newport and The Gables in Halberry lane. This allows us to be very accessible and to offer flexible appointment times and venues. We also offer assessment and treatment over the phone for those who find it hard to get into any venue.

The problems we can help with:

Depression, Stress, Anxiety, Low self esteem, Difficulties in assertion, Health worries, Trauma and post traumatic stress disorder.

Below is a link to some useful self-help guides.

How do I access the service?

Your GP will give you a leaflet about our service with all the details you need to make an appointment.

You will then need to phone to book an appointment. Our friendly and helpful admin team will arrange an appointment in your GP surgery, a community clinic venue or at our main office for an initial assessment. Alternatively, we can offer assessment and treatment over the telephone. We are also looking at the effectiveness of delivering therapy via the internet.

Our contact telephone number is:
Tel: 01983 532860

Opening times:
Monday and Wednesday: 9.00am – 7.00pm
Tuesday, Thursday and Friday: 9.00am - 5.00pm

What happens once I am registered?

At this step you will meet with a Psychological Wellbeing Practitioner (PWP) for an assessment of your mental health needs. Contacts normally last for up to 45 minutes.

A PWP can offer interventions for you to use for those with mild to moderate depression and/or anxiety . Interventions such as guided self-help, problem solving and behaviour activation are used for a less intensive treatment level. This can be for up to 8 appointments.

Other services we provide to help patients are:

  • Low Intensity Cognitive Behavioural Therapy (CBT)
    This treatment has been shown to be effective in helping those with mild and moderate mental health difficulties
  • Groups and workshops
    We have a wide range of groups and workshops that can provide helpful information and teach skills related to peoples mental health concerns. These can last from 1 to 3 hours
  • Guided self help
    We can help by providing access to a range of self help materials. We can give you support and guidance using this approach
  • Signposting
    If our service cannot help you we have links to other services which can.
    Our practitioners have a wide range of contacts which may be helpful in meeting your personal needs
  • Telephone and computerised support
    If meeting appointment times is a problem we can offer telephone support and effective computer based treatments to meet your needs
  • Employment Support
    We offer specialist support for patients who want to return to work

What if I need more help than is offered here?

If you require further help you may be offered more specialist Cognitive Behavioural Therapy, (CBT). We have trained therapists that can offer up to a total of 20 sessions of CBT, either one to one , or in a group. Many patients do not need this amount of sessions and find themselves improved in 12 to 16 sessions

This treatment requires commitment and a desire to work together with the therapist to effect change in your life. Homework tasks are common to help the therapy process advance.

We can also offer specialist help for trauma and post traumatic stress. 

What about confidentiality and record keeping?

 We offer a confidential service in line with NHS policies.  All information about your care is stored electronically on a secure system.

However, if any information reveals a serious risk either to yourself or to another person, the Mental Health Practitioner is required by law to share the information with other agencies. This sharing of information will be discussed with you fully .This serves to maintain your safety and that of others. If you have any concerns about confidentiality and record keeping please discuss with your practitioner who will help to answer any questions.

If your Mental Health Practitioner refers you directly to another service within the Health Trust, they will require a referral from us. If you would like a copy of this referral please ask your Practitioner.


Keep up to date with the latest news

Find out what is happening in our services.

Tell Us Your Views

Please feedback to us about your experiences, along with how to raise any concerns, complaints or questions.