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Current waiting times (average) Emergency Dept. (A&E): 164 minutes Emergency Dept. (children): 0 minutes Learn more about our waiting times

Your Outpatient Visit

Your Visit

To help you prepare please read the following guidance before you attend your appointment.

  1. Make sure you have a suitable face covering that you can wear to your appointment. It should cover your nose and mouth, and you should be able to breathe comfortably.
  2. Please arrive at the time your appointment is scheduled. Please do not come early. This will help us maintain social distancing measures.
  3. As we continue to try and limit the number of people visiting our hospitals you will need to attend your appointment unaccompanied. However there are a few examples where patients are allowed to bring a chaperone with them, including:
    * If the patient is a child
    * They lack capacity

If you or anyone in your household have experienced symptoms of coronavirus in the last 14 days, please do not attend your appointment unless you have confirmed it is safe to do so with the relevant department. 

Your appointment letter or card will provide the details about who you are seeing, the date time and venue, please bring it with you to your appointment, and follow any additional instructions on the letter. Please note your clinic may be held in a department you may not expect, for example the Fracture Clinic even if you don’t have a fracture!

If you are unable to attend your appointment please phone and cancel or move your appointment as soon as possible, it can then be used by someone else. The number to call will be on your appointment letter, or please view our appointment line phone numbers.

Did not Attends (DNA)
If you cannot make the appointment please cancel in good time so that another person can have the appointment slot. If you fail to attend and have not contacted us you may be discharged from the clinic, and your GP will need to re-refer you before you are offered another appointment.

Text message reminder service
If you have a mobile phone, we would like to send you appointment reminders by text message. All personal information we keep about you is held securely and confidentially. If you would like to receive text reminders for your appointments please give the receptionist your mobile phone number.

What to bring with you to your appointment.

  • Your appointment card or appointment letter
  • Proof of exemption from payment of prescriptions, where applicable
  • Your personal details, such as full address, postcode, contact telephone numbers and dates of any holidays you have booked
  • Any other specific requirements detailed on your appointment letter
  • A list of medicines or tablets you are taking
  • A list of any questions you may have for the doctor
  • If you are diabetic, it may be wise to bring a snack with you

On arrival at the hospital

Main Outpatients is still located in the North hospital however some changes have been made and extra safety measures have been introduced to keep patients and staff as safe as possible. 

Access to the Main Outpatient Department is now via a new entrance which is located off the North carpark, where there will be a pick up and drop off area. 

The new entrance has a one way system in place with a separate exit to ensure social distancing measures can be maintained. 

Hand washing facilities and hand sanitiser is available on arrival and in all waiting areas. 

Screens are in place at the Reception desk to give added protection and the area will undergo enhanced cleaning. 

When you get to the outpatient department please report to the receptionist, they will book you in, please tell the receptionist if your details have changed.

How long will I spend at the hospital, and who will I see?

You will have been referred to see a particular consultant or health care professional who is specialist in their field. You may see the consultant in person or one of their team. There may also be learners present at you appointment, including junior doctors, and medical and nursing students. Attending clinics is an important part of their training, however, if you would rather they were not present, please tell the nurse in your clinic.

Allow time for your visit
All clinics run at different rates depending on the needs of the patient. We do all we can to run to time, but occasionally clinics do run late. The receptionist and nurses will keep you informed but do allow plenty of time for your visit.

Privacy and Dignity.
The doctor or healthcare professional caring for you may need to examine you during your appointment, a chaperone will be present during the examination.

Diagnostic tests.
Where possible any diagnostic tests such as x-rays you require will be carried out during your appointment. If this is not possible the doctor will request the test and the relevant department will arrange an appointment for you. It is important that you attend the appointment for any tests as not attending can delay your treatment.

There is a shop and café run by the League of Friends in the main entrance of the hospital where food and drink can be purchased. The Full Circle Restaurant is on Level B and open for snacks and hot meals during the day.

Before you leave your appointment.
Make sure you know

  • What might be wrong
  • Whether you need any tests
  • What treatment is best for you
  • What happens next,

Please report back to the receptionist before you leave if you need a follow up appointment.

If you have been given a prescription you will need to go to the hospital pharmacy to have the prescription filled, you cannot get them filled at chemists in the community. If the doctor has changed your prescription or wants you to have a new drug but it is not urgent, we will write to your GP and tell them. Please contact the surgery a few days after your outpatient appointment to get a prescription for the new drug.

Current prescription charges apply to all medicines.

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