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Current waiting times (average) Emergency Dept. (A&E): 57 minutes Emergency Dept. (children): 23 minutes Learn more about our waiting times
 

Translation Services

The Trust supports patients who require translation or interpreting services by making foreign language and sign language interpreters available for both inpatients, day patients and outpatients on request.

For foreign language translation requirements, the Trust has a contract with “Language Line Solutions”. This is an “over the telephone service”. Using this type of service means that we can ensure patients can access almost every language to help them. It would be impossible to provide “face to face” clinically trained translators for every dialect/language across the world but by using the “Language Line Solutions” we can offer foreign language translation in over 100 languages. 

For sign language interpreting, the Trust will always endeavour to provide British Sign Language (BSL) interpreters for hospital appointments or admissions. We are sometimes notified of a patient need for a BSL Interpreter by the referring GP, or sometimes we respond to requests direct from our patients. If you have received a hospital appointment and you require a BSL interpreter to be arranged for you, then please contact the department you are booked for and ask our staff to make the necessary arrangements for you.

If you have a regular interpreter you know well or who has supported you in the past, then please inform the relevant ward or service.

 If you have any questions in relation to translation and interpreting in the Trust please contact:

Patient Experience Team on 01983 534420 or via email iownt.PatientExperience@nhs.net

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