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Current waiting times (average) Emergency Dept. (A&E): 39 minutes Emergency Dept. (children): 26 minutes Learn more about our waiting times

Urgent Treatment Centre

The Urgent Treatment Centre (UTC) is based at St Mary’s Hospital, and is open from 8am to midnight each day, all year round.

The UTC is an alternative to the Emergency Department (A&E) for both children and adults. It provides treatment for minor injuries and illnesses that are urgent but not life threatening.

The UTC is not a walk-in service. In the first instance you should call 111 or visit 111 online

An NHS adviser or healthcare professional will to take note of your symptoms or injuries and then advise you of the best service to help you. This could range from self-care, seeing a pharmacist, helping you make an appointment with your GP or booking you an arrival time to the UTC or the Emergency Department.

Examples of what can be seen and treated at the UTC include:

  • Strains and sprains
  • Suspected broken limbs
  • Minor head injuries
  • Minor scalds and burns
  • Skin infections and rashes
  • Eye problems
  • Feverish illness in adults
  • Feverish illness in children
  • Abdominal pain
  • Emergency contraception

When you attend the UTC you will be assessed by a nurse upon arrival. After an initial assessment you will be directed to the most appropriate service.


If you have symptoms of COVID-19 (a high temperature; a new, continuous cough; or loss or change to your sense of smell or taste), please do not attend the Emergency Department or our other services. Check what to do here.

For more information read the UTC leaflet.

pdfLeaflet (0.25 MB)

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