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Current waiting times (average) Emergency Dept. (A&E): 193 minutes Emergency Dept. (children): 38 minutes Learn more about our waiting times

Video Calls

Health and care organisations across the Island have started to offer appointments by telephone or video, as an alternative to travelling to a healthcare or other site for your appointment. Our Trust is using T-Pro's Virtual Consultation for video consultations. You may be offered a choice of a face to face appointment, a video consultation, or a telephone call for your next appointment, depending on the service you require.

What is T-Pro

T-Pro's Virtual Consultation is a simple to use, secure online system designed for healthcare. It aims to improve communication and make patient travel optional, with many people being able to talk to their healthcare professional from home, work or another location using their smartphone, tablet or computer. As with in-person consultations, virtual consultations are conducted as private conversations between you and your doctor.

How could video consultations help me?

On the Isle of Wight, this way of working could offer you more flexibility and choice, save travel time to appointments by taking part from home or work, and even allow family members in another location to join you for support during your appointment.

During the COVID-19 pandemic, the use of video helped many staff and patients stay safe, allowing people to keep in touch with their healthcare and support teams in a new way during a period of social distancing restrictions.

In the future, use of video could help reduce trips to the mainland for follow up outpatient appointments, improve communication between community teams, GPs and care homes, and reduce patient and staff travel where clinically appropriate.

What do I need for a video call?

You will need:

  • A webcam-enabled computer, smartphone or tablet, with good-quality speakers, a microphone and a web browser.
  • An internet (WiFi) or a phone data plan (for connections via mobile device).
  • A stable internet connection.
  • A quiet indoor space with little distraction and good lighting.

More information is on the NHS video consultation web page.

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