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Current waiting times (average) Emergency Dept. (A&E): 164 minutes Emergency Dept. (children): 0 minutes Learn more about our waiting times

Patients and Visitors

We are consulting our patients, user groups, people of the island and service to ensure our guidance meets the need for patients.

In the meantime, all inpatients can have a maximum of 2 visitors at a time by the bedside, between the hours of 2pm and 8pm.

For children’s ward, maternity, neonatal, intensive care and chemotherapy areas other arrangements outside of this can be made in agreement with the nurse in charge, consultant or other appropriate healthcare professional involved in the patient's care.

Exceptions can be made:

  • For a patient attending Urgent and Emergency Care - they may be accompanied by one person outside these times e.g., family member, or somebody important to the patient to support the patient at the initial point of admission.
  • If a patient is receiving end of life care or in other compassionate or exceptional circumstances, in agreement with the nurse in charge, consultant or another clinician.
  • For carers or people providing support - visiting should be permitted when this is beneficial to a patient's care. Examples include, but are not limited to, a carer who is supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed; a carer who outside of the hospital provides the care for a patient with complex health needs. Visiting in this situation is not limited to a specific time and will be determined by the specific circumstances of the patient. This may include a carer staying with the patient for up to 24 hours a day.
  • For partners of women requiring support through antenatal and scan attendances, induction of labour, during labour, as well as the postnatal period (as per visiting guidance for maternity services).
  • If the visitors are the parents or appropriate adults visiting or supporting a child.
  • Patients may be accompanied to outpatient, day case or diagnostic appointments by one person. Guidance for these departments should be followed in relation to patients and visitors attending these areas.

Key measures will remain in place to maintain the safety of patients, staff and visitors:

  • Members of the staff retain the right to refuse entry to visitors or otherwise manage visitor numbers if an area becomes overcrowded or becomes subject to specific and enhanced infection prevention measures.
  • Members of the public should not attend any health or care settings if they are displaying any symptoms of COVID-19, other respiratory viruses, or symptoms of viral gastro-enteritis, unless seeking urgent medical treatment.
  • Anyone showing symptoms of COVID-19, other respiratory viruses or symptoms of viral gastroenteritis must not visit, even if these symptoms are mild or intermittent, due to the risk they pose to others.
  • Anyone who has recently been in contact with someone who has tested positive for COVID-19 is advised not to visit unless they have taken a negative lateral flow test.

Ward name

Phone number


01983 534 711

Appley Ward

01983 822 099 ext: 4589 or 5505

Colwell Ward

01983 534 472

Community Unit

01983 822 099 ext: 2165/2166

Coronary Care Unit   

01983 552142 


01983 822 099 ext: 4752/4753/5550


01983 822 099 ext: 4716/4714


01983 534291


01983 822 099 ext: 4055

Short Stay Unit (SSU)

01983 534 707

St Helens

01983 822 099 ext: 4701/4702/3729

Stroke Unit

01983 822 099 ext: 4311/5499

Wellow Unit

01983 822 099 ext: 3614

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