Patients and Visitors

Protecting our patients and those who care for them is our top priority during the COVID-19 pandemic.

Effective Monday 10 August 2020, our visitor policy changed and patients are permitted one visitor at a specified hour each day.

Visitor numbers must be limited to no more than 2 people from the patients ‘bubble’ i.e. same household family members throughout the duration of the patients hospital stay.  This is essential to reduce footfall and adhere to PHE guidelines in protecting our patients and staff.   

Visitors who are having symptoms of COVID-19 or are feeling unwell in any capacity must not enter the hospital, if they do so they will be asked to leave. 

Anyone who has had symptoms, must not come into the hospital until they have been clear of those symptoms for at least 14 days.

If you arrive early for your appointment we ask that you remain outside the hospital and do not enter more than 10 minutes prior to your appointment. This will still allow enough time for you to make your way to the correct area within the hospital.

Visitors and patients should cleanse their hands on entering and leaving the hospital (this stops other germs) and entering and leaving clinical areas. This must be a mixture of both hand gel (at the main entrance) and using soap and water in hand basins – either in toilets or on the ward being visited.

  • All visitors must be symptom free and not under any self-isolation conditions.
  • All visitors must enter by either the main entrance or the North Hospital entrance at St Mary’s Hospital and must only visit the one ward where their relative/loved one is.
  • Face coverings must be worn - masks will be supplied if the visitor arrives without a face covering.
  • All visitors will be instructed on hand hygiene by ward staff, which should be performed at the beginning and end of each visit. Gloves are not needed for visitors. Visitors who arrive on the ward wearing gloves must remove them to avoid any contamination risk.
  • No children under 16 are permitted to visit except in compassionate circumstances. This must be arranged in advance with ward staff.
  • Visitors may only visit one patient and should sign in on arrival to the ward.
  • In bays, curtains are to be drawn during visits to provide a physical barrier between beds and visitors.
  • To help keep everyone safe, other ways of keeping in touch with patients such as phone calls or video messaging should be considered before visiting.
  • Each patient is allowed one visitor. In exceptional circumstances, such as for patients receiving end of life care or where the visitor themselves needs assistance two visitors from the same household or bubble may be allowed – this must be arranged with the nurse in charge of the ward in advance by telephone.
  • Each ward is assigned an hour per day for visiting to manage visitor numbers within the hospital sites.
  • On arrival to the ward visitor’s contact details will be taken by the ward volunteer or ward staff.

For visiting times click the button below.

Visiting times button

The information in the section is to help you if you are either scheduled to come into hospital for treatment, have an out-patients appointment, require out of hours services, or visiting someone already in hospital.

If you are being admitted into hospital - click here.

If you are attending hospital as an outpatient - click here.

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